Senior-level field service leadership for medical device and biomedical companies — from pre-launch startups to established global organizations. Based in Milford, CT. Available nationwide and remote.
End-to-end design and optimization of field service organizations — processes, SLAs, escalation workflows, depot repair, and CRM implementation.
FDA inspection readiness including drug-device combination audits, ISO 13485 gap assessments, CAPA development, and complaint handling systems.
Complete service infrastructure for first commercial launch — FDA-ready from day one. Policies, depot repair, field engineer programs, and customer support models.
Startup FocusedOngoing Director-level leadership on a contract basis — ideal for post-launch startups not ready for a full-time hire, or companies navigating leadership transitions.
Startup FocusedInternational distributor and service partner networks, cross-border logistics strategy, and global training programs across 30+ countries.
Field engineer onboarding, distributor training, and customer support program design tailored to complex medical and biomedical equipment.
Medical device and biomedical companies with 50–500 employees facing operational challenges, compliance pressure, or leadership gaps in their service organization.
Early-stage medical device companies approaching or post-FDA clearance that need to build a service organization from scratch — without the cost of a full-time executive.
I'm a field service and operations leader with over 35 years of experience building, scaling, and optimizing service organizations across the medical device, biomedical, and semiconductor industries. My career spans both hands-on technical work and executive leadership — giving me the rare ability to engage at the strategic level and the shop floor simultaneously.
I've managed service teams across 30+ countries, implemented CRM systems from the ground up, guided companies through successful FDA inspections, and built service organizations that reduce downtime, improve compliance, and deliver measurable customer satisfaction. Every client I work with gets direct access to me — not junior staff.
Whether you're a startup building from scratch or an established company looking to improve operations, I'd love to hear what you're working on. Most engagements start with a straightforward conversation.